10 Valuable Use Cases For Customer Service Automation
With this information easily accessible, they will be well equipped to provide the best possible customer experience, tailored to your clients’ needs. Automating the easy fixes can take these smaller issues off your service team’s plate, which frees up room for them to help others. On the other hand, that same lack of human resources means there’s no human for customers to fall back on. Customers are still very much aware they’re chatting to a machine, not a human. And this can be a source of real frustration https://metadialog.com/ when…
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